Frequently Asked Questions
Q1 When can I get the quotation?
We usually quote within 8 hours after getting your inquiry. If you are having a very urgent project that needs our quick response, please reach out to us so that we will regard your inquiry as a priority.
Q2 How can I get a sample for quality check?
After price confirmation, you can require samples to check our quality. If you need samples, we will charge the sample cost. But the sample cost can be refunded after order confirmation if the quantity can exceed our MOQ.
Q3 Why should you buy from us not from other suppliers?
- With more than 200 workers.
- Our R&D team with more than 20 years' experience in this business.
- Authorized suppliers of industry-leading partners.
- CB, CE, ROHS, COC, BIS, SAA, ETL certifications approved.
Q4 What services can we provide?
Accepted Delivery Terms: FOB, CFR, CIF, EXW, CIP, Express Delivery;
Accepted Payment Currency: USD, EUR, HKD, GBP, CNY;
Accepted Payment Type: T/T, L/C, Credit Card, PayPal, Western Union, Cash;
Language Spoken: English, Chinese, Spanish, Japanese.
Q5 Can you provide ODM/OEM service?
Yes, we have more than 20 years of experience in the lighting business and we are sure we can provide ODM/OEM service for customers.
Q6 What's your delivery date?
Usually different items have different delivery dates; for normal products, the delivery date for bulk production is around 15-30 days. For samples, it is 7-10 days.
Vactrim Light
